Tag Archives: World
Life Insurance Tips For The Real World
Life Insurance Tips For The Real World
Life insurance is an important commodity for any individual. Life insurance provides coverage for you, in case of your untimely death, providing your loved ones with financial security. While life insurance is beneficial, selecting the right life insurance can be hard. The tips in this article should help you with selecting life insurance.
If you are looking to purchase a life insurance policy and you are a smoker, try to quit. This is because most life insurance companies will not provide insurance to a smoker, as they are more at risk to getting lung cancer and other smoking-related conditions. Companies that will provide insurance to a smoker will usually charge higher premium rates.
If you are reviewing options for life insurance, and have pending nuptials, you should wait until after you are married to finalize your policy. The reason is that many companies offer lower rates to individuals who are married. Also, your life insurance needs may change once you are married, depending on your specific situation and that of your new spouse.
Make sure that you discuss every last detail with the agent or broker you are obtaining a life insurance policy through. When it comes to purchasing life insurance, you want to have an open line of communication with the agent or broker that is clear and direct, and you want everything out in the open so you get the true rate you will pay. Otherwise, you could end up seeing a great increase in your rates later on.
When considering a life insurance policy, be sure to do a great deal of shopping around. Some insurance providers can be more competitive price-wise due to the mass amounts of people they insure. There is also a good deal of difference on the ability of an insurer to guarantee they will be around fifty years later to pay out when it is needed.
Think about getting term life insurance. It will give you the highest coverage for the least amount of money. While there is no saving with this type of plan, you could just invest the savings on your own, and earn more than you would have with the insurance company save it.
You may need to amend your life insurance policy if you have changed your occupation. The insurance policies are meant to help your family when you pass away. They take into account how much money you are making annually but if you do not report a change, it may be based off of your old income. If you are making ,000 more a year that could make a big difference in the amount of money that your family gets.
Take the time to update your existing life insurance policy when any relevant changes in your life take place. This includes providing for additional dependents if you get married, have children or start caring for an elderly parent. It also includes reducing your coverage if you get divorced or after your children graduate from college. If you’re at an age where your previous dependents are now self-sufficient and you have enough saved for retirement, you can cancel your life insurance policy altogether.
As stated before, life insurance is important for anyone to have, as in the case of your own death, it financially secures your loved ones. Using the tips that were provided in the article above, you can easily select life insurance that is right for you and that will take care of your loved ones.
Helpful Advice In A Confusing Health Insurance World (2)
Helpful Advice In A Confusing Health Insurance World
Getting health insurance today is different than ever before and can take on various platforms as well. Do you really know what health insurance is right or when to get the policy you need? There are several things you may not know, which you can find out with these tips on health insurance.
It is important to shop around and request quotes from numerous health insurance providers before purchasing a policy. Comparing rates is the easiest way to ensure that you are paying the lowest rate available. Even if you currently have insurance, you should compare rates at least once a year to see if additional savings are available.
Get started with a good health insurance policy while you are still young. The reason for this is that it is harder to get good health insurance when you get older, and by starting signing up with your health insurance carrier early on, you will be able to lock in rates. Be very careful not to let your payments on your health insurance policy lapse because you may not be able to get the same rates if your health condition has changed.
Even if you think you don’t need it, it’s still not a good idea to go without health insurance. The money you save on premiums won’t go very far if you are struck by an unexpected illness or other medical emergency. These can wipe out your savings very quickly and lead to bankruptcy.
Look for a health insurance plan with broad coverage. This is especially important if you like to travel. Insurance companies with smaller coverage can make it difficult to find a doctor should you be outside of your normal living area. Broad coverage includes many more doctors and hospitals, so it is a must for travelers.
Try to find a health insurer that provides you with an insurance card as opposed to filing claims. Having to pay for your care upfront can be a stress on your finances and submitting claims is archaic and difficult. It is far easier to use an insurance card which bills the insurer directly.
Look into the health insurance offered by your college if you can’t be covered under your parents. Most colleges have partnered with insurance plans to offer low cost medical insurance to their students. Since students are a generally healthy population, they can afford to offer pretty inexpensive coverage. Just make sure to understand exactly what will be covered if you sign up.
If you are changing health insurance policies, you will need to consider your current doctor. If you have had this doctor for a long time, you may feel reluctant to lose him because your insurance does not work with him. If you will have a difficult time changing, consider your choices in advance.
If you want to be sure that you know what you are going for as you begin shopping for health insurance, you will want to get a few good tips in your head. It may not be the right time or the time could not be better, so be sure that you are using this advice to get the right policy at the right time.
Difficult Time Navigating The World Of Health Insurance?
Difficult Time Navigating The World Of Health Insurance?
Knowing what you want out of a health insurance policy and company narrows down your search and makes it easier for you to find what you’re looking for. Health insurance is a vital form of insurance to have for a myriad of reasons pertaining to your overall health. Accidents and health issues can both happen in which case health insurance can help you. The numerous tips below can serve as great help to you in your search for the perfect health insurance.
Many people do not take full advantage of their health care FSAs (flexible spending accounts), to supplement healthcare expenses not covered by their regular insurance. FSAs are a form of healthcare insurance that fills in the gaps and can be extremely useful in covering health care costs you may incur.
Consider a Health Spending Account when choosing your health insurance plan. An HSA can cover unexpected health spending that wouldn’t normally be covered by your plan, so you can choose a plan that costs less and save money. An HSA gives you more leeway in what is covered and isn’t covered as well, so you can use it on treatment such as chiropractic.
It is important that you get a dental plan that provides coverage in your area. You do not want to be stuck with dental insurance that you cannot use. If you are unsure if a certain insurance company covers your area, you can always call them, give them your location, and they can tell you.
When you think about health insurance, you will want to take a chance to look at prices online. There are several websites which will allow you to see the prices of several different agencies at one time. This is a great way to ensure you are finding the best price possible.
One obvious way to save money on health insurance is to dial your deductible up or down to meet your needs. For example, if you are healthy and have no dependents, you may prefer a high-deductible plan with lower premiums. Families and/or people who need more regular health care may prefer a lower-deductible plan since their annual health care costs will be higher.
If you have recently lost a job, signing up for COBRA insurance is the quickest fix to keeping you covered, however it is not the cheapest. COBRA allows you to keep the same insurance coverage that you had with your employer however you will be paying the full costs which can get quite expensive.
Don’t let your old insurance lapse before your new insurance kicks in! At worse, you can sign up for the Consolidated Omnibus Budget Reconciliation Act (COBRA) to make sure that the insurance you had with your employer will continue to be available when your job ends and you’re laid off.
Health insurance is something that is useful in providing for you when you’re in an accident or caught off guard by something else. It is important for you to know exactly what you want out of your policy and company to ensure that you are getting what you’re looking for. Apply the tips from the article above to guarantee your success in finding good health insurance.
Money Laundering in A Changed World
Money Laundering in A Changed World
If you shop with a major bank, chances are that all the transactions in your account are scrutinized by AML (Anti Money Laundering) software. Billions of dollars are being invested in these applications. They are supposed to track suspicious transfers, deposits, and withdrawals based on overall statistical patterns. Bank directors, exposed, under the Patriot Act, to personal liability for money laundering in their establishments, swear by it as a legal shield and the holy grail of the on-going war against financial crime and the finances of terrorism.
Quoted in Wired.com, Neil Katkov of Celent Communications, pegs future investments in compliance-related activities and products by American banks alone at close to billion in the next 3 years (2005-2008). The United State’s Treasury Department’s Financial Crimes Enforcement Network (finCEN) received c. 15 million reports in each of the years 2003 and 2004.
But this is a drop in the seething ocean of illicit financial transactions, sometimes egged on and abetted even by the very Western governments ostensibly dead set against them.
Israel has always turned a blind eye to the origin of funds deposited by Jews from South Africa to Russia. In Britain it is perfectly legal to hide the true ownership of a company. Underpaid Asian bank clerks on immigrant work permits in the Gulf states rarely require identity documents from the mysterious and well-connected owners of multi-million dollar deposits.
Hawaladars continue plying their paperless and trust-based trade – the transfer of billions of US dollars around the world. American and Swiss banks collaborate with dubious correspondent banks in off shore centres. Multinationals shift money through tax free territories in what is euphemistically known as “tax planning”. Internet gambling outfits and casinos serve as fronts for narco-dollars. British Bureaux de Change launder up to 2.6 billion British pounds annually.
The 500 Euro note makes it much easier to smuggle cash out of Europe. A French parliamentary committee accused the City of London of being a money laundering haven in a 400 page report. Intelligence services cover the tracks of covert operations by opening accounts in obscure tax havens, from Cyprus to Nauru. Money laundering, its venues and techniques, are an integral part of the economic fabric of the world. Business as usual?
Not really. In retrospect, as far as money laundering goes, September 11 may be perceived as a watershed as important as the precipitous collapse of communism in 1989. Both events have forever altered the patterns of the global flows of illicit capital.
What is Money Laundering?
Strictly speaking, money laundering is the age-old process of disguising the illegal origin and criminal nature of funds (obtained in sanctions-busting arms sales, smuggling, trafficking in humans, organized crime, drug trafficking, prostitution rings, embezzlement, insider trading, bribery, and computer fraud) by moving them untraceably and investing them in legitimate businesses, securities, or bank deposits. But this narrow definition masks the fact that the bulk of money laundered is the result of tax evasion, tax avoidance, and outright tax fraud, such as the “VAT carousel scheme” in the EU (moving goods among businesses in various jurisdictions to capitalize on differences in VAT rates). Tax-related laundering nets between 10-20 billion US dollars annually from France and Russia alone. The confluence of criminal and tax averse funds in money laundering networks serves to obscure the sources of both.
The Scale of the Problem
According to a 1996 IMF estimate, money laundered annually amounts to 2-5% of world GDP (between 800 billion and 2 trillion US dollars in today’s terms). The lower figure is considerably larger than an average European economy, such as Spain’s.
The System
It is important to realize that money laundering takes place within the banking system. Big amounts of cash are spread among numerous accounts (sometimes in free economic zones, financial off shore centers, and tax havens), converted to bearer financial instruments (money orders, bonds), or placed with trusts and charities. The money is then transferred to other locations, sometimes as bogus payments for “goods and services” against fake or inflated invoices issued by holding companies owned by lawyers or accountants on behalf of unnamed beneficiaries. The transferred funds are re-assembled in their destination and often “shipped” back to the point of origin under a new identity. The laundered funds are then invested in the legitimate economy. It is a simple procedure – yet an effective one. It results in either no paper trail – or too much of it. The accounts are invariably liquidated and all traces erased.
Why is It a Problem?
Criminal and tax evading funds are idle and non-productive. Their injection, however surreptitiously, into the economy transforms them into a productive (and cheap) source of capital. Why is this negative?
Because it corrupts government officials, banks and their officers, contaminates legal sectors of the economy, crowds out legitimate and foreign capital, makes money supply unpredictable and uncontrollable, and increases cross-border capital movements, thereby enhancing the volatility of exchange rates.
A multilateral, co-ordinated, effort (exchange of information, uniform laws, extra-territorial legal powers) is required to counter the international dimensions of money laundering. Many countries opt in because money laundering has also become a domestic political and economic concern. The United Nations, the Bank for International Settlements, the OECD’s FATF (Financial Action Task Force), the EU, the Council of Europe, the Organisation of American States, all published anti-money laundering standards. Regional groupings were formed (or are being established) in the Caribbean, Asia, Europe, southern Africa, western Africa, and Latin America.
Money Laundering in the Wake of the September 11 Attacks
Regulation
The least important trend is the tightening of financial regulations and the establishment or enhancement of compulsory (as opposed to industry or voluntary) regulatory and enforcement agencies.
New legislation in the US which amounts to extending the powers of the CIA domestically and of the DOJ extra-territorially, was rather xenophobically described by a DOJ official, Michael Chertoff, as intended to “make sure the American banking system does not become a haven for foreign corrupt leaders or other kinds of foreign organized criminals.”
Privacy and bank secrecy laws have been watered down. Collaboration with off shore “shell” banks has been banned. Business with clients of correspondent banks was curtailed. Banks were effectively transformed into law enforcement agencies, responsible to verify both the identities of their (foreign) clients and the source and origin of their funds. Cash transactions were partly criminalized. And the securities and currency trading industry, insurance companies, and money transfer services are subjected to growing scrutiny as a conduit for “dirty cash”.
Still, such legislation is highly ineffective. The American Bankers’ Association puts the cost of compliance with the laxer anti-money-laundering laws in force in 1998 at 10 billion US dollars – or more than 10 million US dollars per obtained conviction. Even when the system does work, critical alerts drown in the torrent of reports mandated by the regulations. One bank actually reported a suspicious transaction in the account of one of the September 11 hijackers – only to be ignored.
The Treasury Department established Operation Green Quest, an investigative team charged with monitoring charities, NGO’s, credit card fraud, cash smuggling, counterfeiting, and the Hawala networks. This is not without precedent. Previous teams tackled drug money, the biggest money laundering venue ever, BCCI (Bank of Credit and Commerce International), and … Al Capone. The more veteran, New-York based, El-Dorado anti money laundering Task Force (established in 1992) will lend a hand and share information.
More than 150 countries promised to co-operate with the US in its fight against the financing of terrorism – 81 of which (including the Bahamas, Argentina, Kuwait, Indonesia, Pakistan, Switzerland, and the EU) actually froze assets of suspicious individuals, suspected charities, and dubious firms, or passed new anti money laundering laws and stricter regulations (the Philippines, the UK, Germany).
A EU directive now forces lawyers to disclose incriminating information about their clients’ money laundering activities. Pakistan initiated a “loyalty scheme”, awarding expatriates who prefer official bank channels to the much maligned (but cheaper and more efficient) Hawala, with extra baggage allowance and special treatment in airports.
The magnitude of this international collaboration is unprecedented. But this burst of solidarity may yet fade. China, for instance, refuses to chime in. As a result, the statement issued by APEC in November 2001 on measures to stem the finances of terrorism was lukewarm at best. And, protestations of close collaboration to the contrary, Saudi Arabia has done nothing to combat money laundering “Islamic charities” (of which it is proud) on its territory.
Still, a universal code is emerging, based on the work of the OECD’s FATF (Financial Action Task Force) since 1989 (its famous “40 recommendations”) and on the relevant UN conventions. All countries are expected by the West, on pain of possible sanctions, to adopt a uniform legal platform (including reporting on suspicious transactions and freezing assets) and to apply it to all types of financial intermediaries, not only to banks. This is likely to result in…
The Decline of off Shore Financial Centres and Tax Havens
By far the most important outcome of this new-fangled juridical homogeneity is the acceleration of the decline of off shore financial and banking centres and tax havens. The distinction between off-shore and on-shore will vanish. Of the FATF’s “name and shame” blacklist of 19 “black holes” (poorly regulated territories, including Israel, Indonesia, and Russia) – 11 have substantially revamped their banking laws and financial regulators.
Coupled with the tightening of US, UK, and EU laws and the wider interpretation of money laundering to include political corruption, bribery, and embezzlement – this would make life a lot more difficult for venal politicians and major tax evaders. The likes of Sani Abacha (late President of Nigeria), Ferdinand Marcos (late President of the Philippines), Vladimiro Montesinos (former, now standing trial, chief of the intelligence services of Peru), or Raul Salinas (the brother of Mexico’s President) – would have found it impossible to loot their countries to the same disgraceful extent in today’s financial environment. And Osama bin Laden would not have been able to wire funds to US accounts from the Sudanese Al Shamal Bank, the “correspondent” of 33 American banks.
Quo Vadis, Money Laundering?
Crime is resilient and fast adapting to new realities. Organized crime is in the process of establishing an alternative banking system, only tangentially connected to the West’s, in the fringes, and by proxy. This is done by purchasing defunct banks or banking licences in territories with lax regulation, cash economies, corrupt politicians, no tax collection, but reasonable infrastructure.
The countries of Eastern Europe – Yugoslavia (Montenegro and Serbia), Macedonia, Ukraine, Moldova, Belarus, Albania, to mention a few – are natural targets. In some cases, organized crime is so all-pervasive and local politicians so corrupt that the distinction between criminal and politician is spurious.
Gradually, money laundering rings move their operations to these new, accommodating territories. The laundered funds are used to purchase assets in intentionally botched privatizations, real estate, existing businesses, and to finance trading operations. The wasteland that is Eastern Europe craves private capital and no questions are asked by investor and recipient alike.
The next frontier is cyberspace. Internet banking, Internet gambling, day trading, foreign exchange cyber transactions, e-cash, e-commerce, fictitious invoicing of the launderer’s genuine credit cards – hold the promise of the future. Impossible to track and monitor, ex-territorial, totally digital, amenable to identity theft and fake identities – this is the ideal vehicle for money launderers. This nascent platform is way too small to accommodate the enormous amounts of cash laundered daily – but in ten years time, it may. The problem is likely to be exacerbated by the introduction of smart cards, electronic purses, and payment-enabled mobile phones.
In its “Report on Money Laundering Typologies” (February 2001) the FATF was able to document concrete and suspected abuses of online banking, Internet casinos, and web-based financial services. It is difficult to identify a customer and to get to know it in cyberspace, was the alarming conclusion. It is equally complicated to establish jurisdiction.
Many capable professionals – stockbrokers, lawyers, accountants, traders, insurance brokers, real estate agents, sellers of high value items such as gold, diamonds, and art – are employed or co-opted by money laundering operations. Money launderers are likely to make increased use of global, around the clock, trading in foreign currencies and derivatives. These provide instantaneous transfer of funds and no audit trail.
The underlying securities involved are susceptible to market manipulation and fraud. Complex insurance policies (with the “wrong” beneficiaries), and the securitization of receivables, leasing contracts, mortgages, and low grade bonds are already used in money laundering schemes. In general, money laundering goes well with risk arbitraging financial instruments.
Trust-based, globe-spanning, money transfer systems based on authentication codes and generations of commercial relationships cemented in honour and blood – are another wave of the future. The Hawala and Chinese networks in Asia, the Black Market Peso Exchange (BMPE) in Latin America, other evolving courier systems in Eastern Europe (mainly in Russia, Ukraine, and Albania) and in Western Europe (mainly in France and Spain).
In conjunction with encrypted e-mail and web anonymizers, these networks are virtually impenetrable. As emigration increases, diasporas established, and transport and telecommunications become ubiquitous, “ethnic banking” along the tradition of the Lombards and the Jews in medieval Europe may become the the preferred venue of money laundering. September 11 may have retarded world civilization in more than one way.
The 5 W’s of World Class Customer Service Training
The 5 W’s of World Class Customer Service Training
The preamble to the United States Constitution begins, ‘we, the people.’ I feel strongly that we, the people, are what make the difference in life, both personally and professionally.
The interaction anyone has at any level with your employees, including you, gives a customer– whether current, potential, internal or external–an opportunity to make a judgment about you, your company, all companies like yours. I’m not just talking about call centers here. All technical support or help desk personnel are included as well. As a matter of fact, anyone who is in the customer service business period.
With continued focus on customer satisfaction, customer retention, and lifetime value of the customer, it is no surprise that contact center operations continue to increase in importance as the primary hub of a customer’s experience. For the customer, the person on the other end of the phone is the company. The contact center is still the most common way that customers get in touch with businesses. In fact, Gartner reports 92% of all contact is through the center. And it’s been reported that 70% to 90% of what happens with customers is driven by human nature, having nothing to do with technology. State of the art technology is a necessity today, but it is meant to enable human endeavors, not to disable them.
I often talk about taking customer service and ‘kicking it up a notch.’ In the food industry, the word ‘lagniappe’ is often used. Its definition is “a small present given to a customer with a purchase. For example, when you go to the bakery and buy a dozen donuts or bagels, you oftentimes get a ‘free’ one or a baker’s dozen. That’s what customer service should be about–giving the customer more than they expected! Let’s bring lagniappe into the contact center industry.
If we’re going to speak about world class customer service, let’s have a working definition it so we’re all on the same page. Customer service is those activities provided by a company’s employees that enhance the ability of a customer to realize the full potential value of a product or service before and after the sale is made, thereby leading to satisfaction and repurchase.
Let’s look at the first W which is Why?
The state of customer service today is not good, be it over the phone or self service. Because 92% of people feel their call experience is important in shaping the image of a company, this reinforces the importance of centers in branding the image of their companies.
In a Mobius Management Systems Survey, here’s what happened because of poor customer service:
60% cancelled accounts with banks
36% changed insurance providers
40% changed telephone companies
35% changed credit card providers
375 changed Internet service providers
Are you one of these statistics? I certainly am.
In a study done by Purdue University and BenchmarkPortal.com, in answer to (1) how did agents satisfy your needs and handle the call, and (2) based on any negative experience, would you stop using this company in the future? the findings reveal a strong correlation between the participant’s age and the tendency to stop using the company after a bad experience.
What does this mean? Younger participants were less tolerant and more likely to move to the competition. People over 65 were found to be more demanding than those in middle age.
What can you do? Give younger callers a ‘wow’ experience–maintain their loyalty. People over 36 probably have more of an ‘emotional bank account’ with the company they are dealing with–maybe had some good experience and therefore are more willing to ‘forgive.’
In a recent study (CRM Magazine/PeopleSoft Web Seminar on How Usability Helps to Drive a Profitable Contact Center), the number of applications required for agents to access customer inquiries were:
3.7% just 1
81.5% 2 – 5
7.4% 5 – 10
7.4% more than 10
As you can see, the majority of applications are 2 – 5. The goal, of course, is to link every point of contact to one central location for a customer-centric, synchronized approach satisfying customer experiences with every interaction.
Strategies for success for world class service should include:
Respond promptly
Handle requests through the customers’ choice of medium
Be brief and clear
Reduce back and forth communications (especially in writing, i.e., email, kick it up to a phone call if it goes beyond two)
Personalized service
Delight the customer
What do we mean by delighting the customer?
Inform and educate them
Establish your expertise and professionalism
Offer options
Diffuse upset, anger, when and if necessary
Escalate, if required
Take Ownership of the call
Remember we’re still on the first W – the Why. Today’s pressures on agents are different than in the past. They are asked to handle more customer, more volume, more complex and/or complicated calls. After all if we could handle our issues with self service, we probably would not call. But if we tried self service and it didn’t work, now we’re upset and it’s an escalated call from the get go.
They’re asked to provide more information, do it faster and be available and accessible. But they are to lower costs, generate revenue, incorporate new technologies, ensure closure and commitment, deliver ‘great’ service and when? Yesterday, of course.
As a matter of fact the CDC (Center for Disease Control) has said that the causes of death for people under 65 are:
21% – environment – war, accidents, crimes
9% – health care system – doctors, hospitals, medications
17% – human biology – not because of lifestyle
53% – because of the way people choose to live their lives!!!
This is the good news and the bad news. It’s bad news because it’s more than half. However, the good news is that this is something we can do something about, it’s about choice.
The #2 W is Who should be trained?
We suggest front line agents/representatives, supervisors, team lads, managers, assistant managers, internal customers and other departments – anyone who is a touch point so that they can learn to speak the same language, and more importantly, not be in an adversarial position, but rather, together they are serving the external customer or end user.
The #3 W is Where should the training take place? Offsite vs onsite, and there are advantages and disadvantages for both.
Certainly it is most cost effective to have training on site. However, distractions are rampant as is the participant’s availability to a person or problem.
Offsite is more costly. However, there are no distractions and the participants are unavailable to other departments, their managers, or any issues. I believe there is psychic value in taking people away from their work stations and off site to acknowledge the touch jobs they have.
The #4 W is What should be included in any training? We believe the following modules provide a robust, powerful, and succinct training curriculum:
Quality Customer Service Rapport Building
Customer Expectations
Perception Shifting Conflict Resolution
Language Skills
Anger Management E-Mail Protocol
Stress Reduction Empathetic Responsiveness
Change Management
Communication/Listening Skills Interaction/Role Play
Service with a Smile
Further suggested is university certification to up the ante. The more professionally you treat your employees, the more professionally they will treat your customers.
The #5 W is When. We say for new hires, monthly, ongoingly, consistently, whenever change occurs, when stressors increase, and as needed.
We further suggest that each employee get a minimum of 24 hours per year of ongoing training, spread out over time for the most absorption. We divide our trainings into two four hour sessions per day and deliver 6 days per employee. Therefore, 30 people can participate in the training per day. If there has been no ongoing training, we do four days once a month for four months and then a session three months later, and then another three months later. In this manner, training is customized, in real time, and can address whatever challenges are presented when they occur.